At Aesthetix Cosmeceuticals, we want our customers to receive genuine and properly packed products.
Because our products include skincare and personal-care items, opened or used products generally cannot be returned for hygiene and safety reasons.
A return or replacement may be considered if:
You received the wrong product
The product arrived damaged
The product is defective
The product received is significantly different from what was ordered
To request a return or replacement:
Contact us as soon as possible after receiving your order
Provide your order number
Provide clear photos or videos of the product and packaging
Keep the original packaging and product unused
Products that have been opened, used, damaged after delivery, or altered by the customer may not be eligible for return.
If we send you an incorrect product, please contact us. After verification, we may arrange a replacement or applicable refund.
If your product arrives damaged, please contact us promptly with photographs/videos of the package and product so we can investigate and arrange an appropriate solution.
Generally, the following are not eligible for return:
Opened or used skincare products
Products damaged due to customer misuse
Products without original packaging
Products purchased from sources other than Aesthetix Cosmeceuticals
If the return is approved because of an error or issue caused by us, we will determine the appropriate return/replacement arrangement.
For return requests:
Aesthetix Cosmeceuticals
Email: [email protected]
Phone: 9700033080
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